Return and Refund Policy
This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are available at BADFELLA. By making a purchase on our website, you agree to the terms outlined below.
1. Return & Refund Eligibility
BADFELLA accepts returns and provides refunds in the following particular cases:
- The wrong product was delivered.
- The wrong size was delivered.
- The product was delivered damaged or defective.
To qualify for a return or refund:
- The issue must be reported within 3 days of delivery.
- The product must be unused, unaltered, and in the same condition as delivered.
- The product must be returned in its original packaging, along with all original tags and accessories, where applicable.
- A valid proof of purchase or order confirmation must be provided.
- Clear photographs or videos of the product and the reported issue may be requested for verification.
Once the request and product have been verified, BADFELLA will process the eligible return or refund as per this policy.
2. Sale & Discounted Products
Products purchased during a sale, clearance sale, discount, promotional offer, or at a discounted price are eligible for purchase under the applicable promotional terms.
For these products, return, refund, and exchange eligibility is available only in cases where the wrong product, wrong size, or a damaged or defective product is delivered.
All other return, refund, or exchange requests for discounted products will not qualify under this policy.
3. Exchange Policy
BADFELLA accepts exchange requests within 3 days of delivery.
To qualify for an exchange:
- The request must be submitted within 3 days of delivery.
- The product must be unused, unaltered, and in the same condition as delivered.
- The product must be returned with its original packaging, tags, and accessories, where applicable.
- The requested replacement size or product must be available.
- A valid proof of purchase or order confirmation must be provided.
Applicable delivery/shipping charges for the exchange will be borne by the customer.
For products purchased during a sale, discount, clearance sale, or promotional offer, exchange eligibility is available only where the wrong product, wrong size, or a damaged or defective product has been delivered.
4. Refund Policy
Refunds are available when the wrong product, wrong size, or a damaged or defective product has been delivered, subject to verification and approval.
Once the returned product is received and inspected, BADFELLA will notify you of the outcome of your refund request.
If approved:
- The eligible refund amount will be credited to the customer's BADFELLA Store Wallet.
- Refunds will be provided through Store Wallet credit and will not be credited to the original payment method.
- Store Wallet credit can be used by the customer for future purchases on BADFELLA.
- Store Wallet credit cannot be exchanged for cash or transferred to another account.
5. Damaged, Wrong, or Incorrect Products
If you receive a wrong, incorrect, damaged, or defective product, please contact BADFELLA within 3 days of delivery.
After verification, the customer may be eligible for:
- An exchange or replacement, subject to product availability, or
- A refund credited to the BADFELLA Store Wallet.
The available resolution will depend on the nature of the issue and product availability.
6. Product Condition for Returns & Exchanges
For a return or exchange request to qualify:
- The product must be unused and unaltered.
- The product must be in the same condition as delivered.
- The original packaging must be retained.
- Original tags and accessories, where applicable, must be included.
- The product must be returned within the applicable time period.
7. Shipping & Delivery Charges
- Shipping charges for an approved return or refund relating to a wrong or damaged product delivered by BADFELLA will be handled by BADFELLA.
- Exchange delivery/shipping charges will be applicable and will be borne by the customer.
- Any applicable shipping charges will be communicated to the customer during the exchange process.
8. Cancellation Policy
Orders can be cancelled before dispatch.
Once an order has been dispatched, cancellation requests will no longer be eligible for cancellation.
9. How to Request a Return, Refund, or Exchange
Customers can request a return, refund, or exchange by contacting BADFELLA within the applicable time period.
The following information may be required:
- Order number or proof of purchase.
- Details of the issue.
- Photographs or videos of the product, where required.
- Any additional information required to verify the request.
Once the request has been reviewed and verified, BADFELLA will communicate the applicable resolution to the customer.
All returns, refunds, and exchanges are subject to the eligibility conditions outlined in this policy.